Stanzze Limited
Website: www.stanzzeuk.com
Last Updated: Apr 19, 2025

At Stanzze Limited (“Stanzze”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our mobility solutions (such as wheelchairs for sports, electric wheelchairs, and ride-on scooters), or interact with us. It also describes how we use cookies and your rights regarding your personal data.

1. Data Controller

Stanzze Limited is the data controller responsible for your personal data. You can contact us at:
Email: privacy@stanzze.com
Address: Stanzze Limited, 20 Cooks Road, Liverpool L23 2TB, United Kingdom

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address when you place an order, request a quote, or contact us.
  • Account Information: Username, password, and order history if you create an account on our website.
  • Payment Information: Billing details and transaction information (processed securely via third-party payment providers).
  • Health-Related Data: Information about mobility needs (e.g., wheelchair specifications) if provided voluntarily to customize products (processed with explicit consent).
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.
  • Marketing Preferences: Your choices regarding receiving newsletters or promotional offers.

3. How We Use Your Personal Data

We process your personal data for the following purposes, based on the legal bases outlined under GDPR:

  • To Fulfill Contracts (Article 6(1)(b)): Process orders, deliver products, provide customer support, and manage returns or warranties.
  • With Your Consent (Article 6(1)(a)): Send marketing emails, process health-related data for product customization, or use non-essential cookies (e.g., for analytics or advertising).
  • For Legitimate Interests (Article 6(1)(f)): Improve our website, analyze user behavior, prevent fraud, and ensure site security, provided your rights are not overridden.
  • To Comply with Legal Obligations (Article 6(1)(c)): Maintain records for tax purposes or respond to regulatory requests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze performance, and deliver personalized content. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function (e.g., maintaining your session or cart). These do not require consent.
  • Analytics Cookies: Collect anonymized data on how you use our site (e.g., via Google Analytics) to improve our services.
  • Marketing Cookies: Enable personalized ads or track interactions with third-party advertising platforms.

Managing Cookies:

You can manage cookie preferences via our cookie consent banner when you first visit our site. You can also disable cookies in your browser settings, but this may affect website functionality. For more information, visit www.allaboutcookies.org.

5. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third parties providing payment processing, shipping, website hosting, or analytics services (e.g., PayPal, DHL, Google Analytics), acting as data processors under strict agreements.
  • Legal Authorities: If required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate safeguards.

We do not sell your personal data to third parties.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions, to protect your data in accordance with GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order Data: Retained for 7 years to comply with tax and accounting laws.
  • Account Data: Kept until you delete your account or request deletion.
  • Marketing Data: Stored until you unsubscribe or withdraw consent.
  • Cookie Data: Retained as per cookie settings (typically up to 12 months for analytics cookies).

After retention periods expire, we securely delete or anonymize your data.

8. Your GDPR Rights

As a data subject under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal obligations).
  • Restriction: Limit how we process your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests (e.g., marketing).
  • Withdraw Consent: Revoke consent at any time, where processing relies on consent.

To exercise these rights, contact us at privacy@stanzze.com. We will respond within one month, extendable by two months for complex requests. If you are unsatisfied with our response, you can lodge a complaint with a supervisory authority, such as the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

11. Updates to This Policy

We may update this Privacy and Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a website notice. The latest version is always available at www.stanzzeuk.com/privacy.

12. Contact Us

If you have questions or concerns about this policy or your personal data, please contact:
Data Protection Officer
Email: privacy@stanzze.com
Address: Stanzze Limited, 20 Cooks Road, Liverpool L23 2TB, United Kingdom